Every Perkal Promo product carries a warranty / guarantee of some type. Every product should function for the purpose it was created – obviously, within reasonable parameters (IE Loading a shopper bag with bricks)

Should you have any issues at all please email your sales person who will assist you until resolution stage

Should your product not qualify you for any extended warranty you will always be guaranteed that Perkal products are free from manufacturing defects & deformity. If such a defect is found in any product, you will qualify – no questions asked- to claim a replacement item free of charge or for a full refund.

For assistance with warranty and returns, please email us [email protected]

 

Perkal Returns Policy

  1. Purpose

The purpose of this Policy and Procedure document is to provide guidance as to Perkal’s
Customer Returns and Refund Process

 

  1. Applicability

The policy applies to all products supplied by Perkal that are to be returned by the Customer.

  1. Definitions / Acronyms

3.1 ‘Business Day/s’ means Monday to Friday excluding weekends, South African Public
Holidays and Perkal’s Year-End closure period which shall be communicated to Customers from time-to-time;
3.2 ‘Business Hours’ means 09H00 to 17H00 on a Business Day.
3.3 ‘CPA’ means the South African Consumer Protection Act 68 of 2008, which is

applicable to all transactions between South African persons and Perkal; and where such a transaction is between a non-South African person and Perkal. Since Perkal only deals with companies, the requirements of the CPA will not apply and no other in country legislation shall be applicable;
3.4 “POPIA” means the Protection of Personal Information Act 4 of 2013;
3.5 ‘VAT’ means Valued-added Tax; and

 

3.6 RMA’ means Return Merchandising Authorisation being an arrangement in which Perkal, being a supplier of products, agrees to have the Customer ship the item back to Perkal for an exchange, a refund or credit (Either full or partial) based on the precepts as contained in this document;

 

3.7 ‘Outright Return’ means to send stock back without wanting to replace it with another item, but rather wanting a credit or refund instead.

 

3.8 ‘Exchange” means to send stock back wanting to replace it with another item

 

  1. Preparing Products for Return

4.1 To ensure that return requests are processed as effectively as possible, the following
requirements must be adhered to by the Customer when returning Perkal supplied
products, where the Customer shall:

 

  1. prior to return of any goods, the client should communicate to their sales person what needs to returned, for what reason and the preferred outcome. This will be assessed on a case to case basis by management, who will use this document as their guide and who will then either issue, or not issue a RMA at their sole discretion. Where goods are eligible to be returned a RMA will be issued to the client.
  2. ensure a copy of the RMA & original invoice is included in the container (Box/Package) with the product/s being returned and with all accessories and parts that were sold with the product; and
  3. ensure that only products which reflect on the on the RMA order should be sent to
    Perkal.

 

  1. package the product/s safely and securely for protection during transit

4.2 Failure to adhere to any of the above requirements may potentially delay the processing of the return request or result in the return being declined.

  1. Return Conditions

5.1 Perkal shall not accept back any outright return of unbranded products correctly supplied but not suitable for the particular purpose. It is the customer’s sole responsibility to ensure that the products ordered are fit for purpose prior to ordering from Perkal.

 

5.2 Perkal shall accept back for exchange of unbranded products correctly supplied but not suitable for the particular purpose within 7 business days from date of receipt by the Customer subject to 25% handling fee and a complete understanding of what will be supplied in its place.

 

5.3 The exception to 5.2 above is when goods are manufactured locally on order. These goods cannot be returned under any circumstances.

 
5.4 Every product to be returned requires an RMA before Perkal may accept the physical
return of the product.
5.5 All products must be returned in their original condition and packaging including all
attachments; and must be unused, for the return to be processed for an exchange, refund or credit.
5.6 Samples:

  1. If there is damage to the product or packaging, such sample will not be accepted for
    a refund or credit.
  2. Perkal shall not accept outright returns for credit or refund where the total value of the products being returned is less than R250 (‘two hundred and fifty Rands’) excluding VAT.
  3. All sample orders must be returned within 7 business days to qualify for a credit or
    refund unless a special arrangement has been made and confirmed in writing.
  4. Should a product be damaged or missing any parts or accessories at the time of
    delivery or collection, please notify Perkal within 2 business days of receipt of products

5.7 All returns shall be at the Customer’s expense. If a customer opts to use its own courier, it must ensure that the RMA document accompanies the return.

6. Quality Control
6.1 Perkal endeavours to supply products that are free from defect.
6.1.1 In such a case where products supplied are defective, Perkal must be given an opportunity to repair or replace the product.
6.1.2 Perkal shall not accept any outright return of product supplied if the Customer was made aware of the specific defects prior to purchase, and Customer agreed to receive the goods in such condition.
6.2 The following will NOT be regarded as defects:
6.2.1 faults or defects to products supplied arising from normal wear and tear by the user;
6.2.2 user damage to products supplied arising from negligence, abuse, or incorrect usage of the product;
6.2.3 user damage to products supplied as a result of electrical surges or sea air corrosion;
6.2.4 user damage to products supplied arising from a failure by the user to adequately care for the product;
6.2.5 damage to supplied products arising from unauthorized alterations to the product by the user or Customer;
6.2.6 where the specifications of a product, although accurately described on the website
and generally fit for its intended purpose, are found not to be suitable to the Customer
upon delivery.
6.3 To provide Customers with remedies for defective products, Customers shall agree to co-operate in providing information as required by Perkal regarding the product/s, including a detailed description of the product defect/s and any other information as Perkal reasonably may require.
6.4 If Perkal has found no defect upon completion of the inspection, Perkal will return the
stock to the Customer at the Customer’s cost.
6.5 If a Customer returns a defective product that does not meet the manufacturing
requirements, Perkal shall replace, refund, or repair the product at the Customer’s
instance.
6.6 Perkal reserves the right to send products for technical evaluation prior to replacing,
refunding, or repairing such products and to provide you with feedback within 7 business days of receipt of the returned goods and to act accordingly.

  1. Business Rules

8.1 The colour of actual products may vary slightly from the colours shown in the catalogues and on the website. The onus lies with the Customer to request a sample for accurate colour-checking purposes to avoid returns handling fees.
8.2 All product sizes have been indicated in centimetres. With a 5% tolerance in measurements
8.3 Sizes may vary slightly from those provided; the onus lies with the Customer to verify that the product specifications are accurate.
8.4 If Perkal receives returned stock without RMA numbers, stock will be sent back to the
Customer and will be charged a handling and delivery fee.
8.5 Perkal endeavours to ensure that the details in the catalogues and on the website are accurate, however due to the volume of information, mistakes might creep in. Should the Customer have questions or uncertainties regarding information or products the Customer should liaise with its account manager or view a sample for confirmation prior to placing your order. Perkal shall not be held liable for any mistakes made or costs incurred based on incorrect information displayed in the catalogues or on the website.
8.6 It may take up between 3-5 business days from the day Perkal receives the stock to check the items that have been returned; and once Perkal is satisfied that the items are fit for resale, a refund or credit note will then be issued to the Customer.

9. Non-returnable / refundable Products
9.1 Perkal will not accept the return of the below :
9.1.1 Products that have been customized according to Customer specifications;
9.1.2 Products that are clearly personalized, altered or branded;
9.1.3 Incorrectly supplied products which have already been branded or altered by the
Customer;
9.1.4 Items which have been damaged or appear used;

 

9.1.5 Food related and Personal Hygiene items
9.1.6 Items not used in terms of the product’s user manual, which have been discontinued, sale and clearance items; and
9.1.7 Technology items including but not limited to powerbanks, memory sticks, wireless chargers etc unless they are faulty.

 

9.1.8 Any items manufactured specifically for the client

 

This list is not an exhaustive list and will be assessed by Perkal on a case-by-case basis where required. Perkal reserves the right to charge customers a re-stocking fee if the original packaging has been damaged.

  1. Cancellations

10.1 Perkal reserves the right to cancel any order/s not collected within 15 business days and the Customer will be charged a 25% cancellation fee.
10.2 If the order is a customised or special order, Perkal reserves the right to retain the full purchase price.
10.3 Customers are required to check stock availability and estimated lead-times prior to
proceeding with any order.
10.4 Cancellation fees need to be paid before further new orders will be processed.

  1. Handling Fees

A 25% handling fee will be charged for all exchanges and returned orders, with the exception of:
11.1 Sample returns within 7 business days from receipt and over the R250 threshold
11.2 Return of product that is required to undergo a quality assessment process (Damaged or non-functional);

  1. Personal information

Perkal shall collect and process customer’s personal information when a Customer wishes to purchase products (as defined in the POPIA) to effectively manage the returns and refund process; or when such Customer wishes to access Perkal’s website.
In processing such information Perkal shall be fully compliant to the precepts of the POPIA.